Privacy Policy

MRPsupport ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we handle it.

When you submit our contact form, we collect:

• Your name
• Business name
• Email address
• Phone number (optional)
• The ERP solution you are enquiring about
• The content of your message

We do not collect sensitive information, payment details, or any data beyond what you voluntarily provide.

We use the information you provide solely to:

• Respond to your enquiry
• Provide the consulting services you have requested or are interested in
• Communicate about your ERP implementation project

We do not use your information for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own marketing.

Enquiry data is stored securely in our database (Convex) and accessible only to MRPsupport staff. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

While we take security seriously, no data transmission over the internet is completely secure. We cannot guarantee absolute security.

Our website uses the following third-party services to operate:

• Convex — database and backend infrastructure (United States)
• Macaly — website hosting platform (Australia)

These providers process data only as necessary to deliver our services and are bound by their own privacy policies and applicable law.

You have the right to request access to or correction of personal information we hold about you. To make a request, please use the contact form.

If you believe we have not handled your personal information appropriately, please contact us via our contact form. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.